{"id":2013,"date":"2025-10-23T03:23:10","date_gmt":"2025-10-23T01:23:10","guid":{"rendered":"https:\/\/almafiel.es\/atencion-al-cliente\/"},"modified":"2025-11-21T23:16:54","modified_gmt":"2025-11-21T22:16:54","slug":"atendimento-ao-cliente","status":"publish","type":"page","link":"https:\/\/almafiel.es\/pt-pt\/atendimento-ao-cliente\/","title":{"rendered":"Atendimento ao Cliente"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"2013\" class=\"elementor elementor-2013 elementor-669\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-651c47d e-con-full e-flex e-con e-parent\" data-id=\"651c47d\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-eae732a e-con-full e-flex e-con e-child\" data-id=\"eae732a\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d992eca elementor-widget elementor-widget-heading\" data-id=\"d992eca\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">ATENDIMENTO AO CLIENTE<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-dae9070 e-con-full e-flex e-con e-parent\" data-id=\"dae9070\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-b16ec22 e-con-full e-flex e-con e-child\" data-id=\"b16ec22\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2893125 elementor-widget elementor-widget-heading\" data-id=\"2893125\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">POL\u00cdTICA DE ENVIO E DEVOLU\u00c7\u00c3O<\/p>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-352ea69 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"352ea69\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Na Almafiel, estamos firmemente comprometidos com a qualidade, seguran\u00e7a e rastreabilidade de cada produto. Queremos que a sua experi\u00eancia de compra seja simples, r\u00e1pida e segura.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-2b648b7 e-con-full e-flex e-con e-child\" data-id=\"2b648b7\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-fd7f975 e-con-full e-flex e-con e-child\" data-id=\"fd7f975\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-955f0ef elementor-widget elementor-widget-icon-box\" data-id=\"955f0ef\" data-element_type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tEnvio\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2a75440 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"2a75440\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>\u00c2mbito e prazos de entrega<\/p><ul><li>Espanha Continental: 2,99\u20ac | GR\u00c1TIS para encomendas superiores a 35\u20ac | Entrega em 2 a 3 dias \u00fateis<\/li><li>Ilhas Baleares: 4,49\u20ac | GR\u00c1TIS para encomendas superiores a 35\u20ac | Entrega em 3 a 4 dias \u00fateis<\/li><li>Can\u00e1rias: 8,99\u20ac | GR\u00c1TIS para encomendas superiores a 35\u20ac | Entrega em 3 a 5 dias \u00fateis<\/li><li>Portugal Continental: Condi\u00e7\u00f5es semelhantes \u00e0s da Espanha Continental (2 a 3 dias \u00fateis)<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-881a160 elementor-widget elementor-widget-icon-box\" data-id=\"881a160\" data-element_type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tNota importante para as Can\u00e1rias:\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tAs encomendas podem estar sujeitas a taxas alfandeg\u00e1rias (DUA) e impostos locais, como o IGIC, que s\u00e3o da responsabilidade do cliente e devem ser pagos no momento da entrega. A Almafiel n\u00e3o controla estes custos adicionais e n\u00e3o pode estim\u00e1-los antecipadamente.\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-feb0ecc elementor-widget elementor-widget-icon-box\" data-id=\"feb0ecc\" data-element_type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tOutras considera\u00e7\u00f5es\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tOs prazos de entrega podem variar em circunst\u00e2ncias excecionais (greves, condi\u00e7\u00f5es meteorol\u00f3gicas, \u00e9pocas de maior movimento). Notific\u00e1-lo-emos sempre que detetarmos um poss\u00edvel atraso. <br><br>\n\nAs encomendas s\u00e3o preparadas at\u00e9 24 a 48 horas \u00fateis ap\u00f3s a confirma\u00e7\u00e3o do pagamento.\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ab2057e elementor-widget elementor-widget-icon-box\" data-id=\"ab2057e\" data-element_type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tDevolu\u00e7\u00f5es\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tNa Almafiel, a seguran\u00e7a e a sa\u00fade dos animais s\u00e3o a nossa prioridade. Por isso, implement\u00e1mos uma pol\u00edtica clara e respons\u00e1vel:\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e811afb elementor-widget elementor-widget-icon-box\" data-id=\"e811afb\" data-element_type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tProdutos alimentares e suplementos nutricionais\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tPor motivos de higiene, seguran\u00e7a alimentar e controlo de qualidade, n\u00e3o aceitamos devolu\u00e7\u00f5es de produtos abertos ou sem selo (art.\u00ba 103 RDL 1\/2007).\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-05f9f17 e-con-full e-flex e-con e-child\" data-id=\"05f9f17\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2a69752 elementor-widget elementor-widget-icon-box\" data-id=\"2a69752\" data-element_type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tAs devolu\u00e7\u00f5es s\u00f3 ser\u00e3o aceites se:\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-69d5e9b elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"69d5e9b\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<ul><li style=\"font-weight: 400;\" aria-level=\"1\">O produto encontra-se selado, com o selo intacto, na embalagem original e em perfeitas condi\u00e7\u00f5es.<\/li><li style=\"font-weight: 400;\" aria-level=\"1\">O pedido deve ser feito at\u00e9 14 dias corridos ap\u00f3s a entrega.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5119ed7 e-con-full e-flex e-con e-child\" data-id=\"5119ed7\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-102453b elementor-widget elementor-widget-icon-box\" data-id=\"102453b\" data-element_type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tProcedimento\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d5c65d2 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"d5c65d2\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<ul><li style=\"font-weight: 400;\" aria-level=\"1\"><p>Envie um e-mail para hola@almafiel.es com o n\u00famero da sua encomenda.<\/p><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><p>Confirmaremos os pr\u00f3ximos passos e a morada para devolu\u00e7\u00e3o.<\/p><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><p>O cliente \u00e9 respons\u00e1vel pelos custos de envio da devolu\u00e7\u00e3o (exceto em casos de erro por parte da Almafiel).<\/p><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><p>Assim que recebermos o produto em boas condi\u00e7\u00f5es, reembolsaremos o valor pago na forma de pagamento original no prazo de 14 dias.<\/p><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-58686c0 e-con-full e-flex e-con e-child\" data-id=\"58686c0\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4e41e4b elementor-widget elementor-widget-icon-box\" data-id=\"4e41e4b\" data-element_type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tReembolsos\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-389efea elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"389efea\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<ul><li style=\"font-weight: 400;\" aria-level=\"1\"><p>O reembolso poder\u00e1 ser retido at\u00e9 recebermos os produtos ou comprovativo definitivo da sua devolu\u00e7\u00e3o.<\/p><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><p>Em caso de erro por parte da Almafiel (produto incorreto ou defeituoso), suportaremos os custos de envio da devolu\u00e7\u00e3o e emitiremos um reembolso total.<\/p><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-129cfaa e-con-full e-flex e-con e-child\" data-id=\"129cfaa\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3d3a6c8 elementor-widget elementor-widget-icon-box\" data-id=\"3d3a6c8\" data-element_type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tGarantia\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-dafe83e elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"dafe83e\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<ul><li style=\"font-weight: 400;\" aria-level=\"1\"><p>Garantimos um prazo de validade razo\u00e1vel para todos os alimentos e suplementos no momento da entrega.<\/p><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><p>Caso o prazo seja particularmente curto, tal ser\u00e1 claramente indicado no r\u00f3tulo do produto.<\/p><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-6fb8da1 e-con-full e-flex e-con e-child\" data-id=\"6fb8da1\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8a1677e elementor-widget elementor-widget-icon-box\" data-id=\"8a1677e\" data-element_type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tAvisos importantes\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-20b1638 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"20b1638\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Os pedidos danificados ou incorretos devem ser comunicados no prazo de 24 a 48 horas ap\u00f3s a rece\u00e7\u00e3o, com fotos para comprovar a reclama\u00e7\u00e3o.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>ATENDIMENTO AO CLIENTE POL\u00cdTICA DE ENVIO E DEVOLU\u00c7\u00c3O Na Almafiel, estamos firmemente comprometidos com a qualidade, seguran\u00e7a e rastreabilidade de cada produto. Queremos que a sua experi\u00eancia de compra seja simples, r\u00e1pida e segura. Envio \u00c2mbito e prazos de entrega Espanha Continental: 2,99\u20ac | GR\u00c1TIS para encomendas superiores a 35\u20ac | Entrega em 2 a [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-2013","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/almafiel.es\/pt-pt\/wp-json\/wp\/v2\/pages\/2013","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/almafiel.es\/pt-pt\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/almafiel.es\/pt-pt\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/almafiel.es\/pt-pt\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/almafiel.es\/pt-pt\/wp-json\/wp\/v2\/comments?post=2013"}],"version-history":[{"count":9,"href":"https:\/\/almafiel.es\/pt-pt\/wp-json\/wp\/v2\/pages\/2013\/revisions"}],"predecessor-version":[{"id":3038,"href":"https:\/\/almafiel.es\/pt-pt\/wp-json\/wp\/v2\/pages\/2013\/revisions\/3038"}],"wp:attachment":[{"href":"https:\/\/almafiel.es\/pt-pt\/wp-json\/wp\/v2\/media?parent=2013"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}